Frequently asked questions about delivery, shipping & returns

FAQ - Frequently Asked Questions

Frequently asked questions about shipping and delivery

Which parcel service delivers my order?
All SportPlus packages are delivered by GLS.

Can I choose a parcel service?
Unfortunately not. All parcel deliveries are made by GLS.

What advantages do GLS ParcelShops have for me?
The GLS ParcelShops serve as a parcel drop-off point and parcel acceptance point. They are located in different shops (shop-in-shop system) - so the waiting times for the parcel collection are very short. There are around 5,000 GLS ParcelShops in Germany where you can pick up your parcels. Most ParcelShops are open on weekdays between 10 a.m. and 6 p.m. Many shops with integrated ParcelShops also open earlier or are open longer in the evening.

What is a reassignment?
If the first delivery attempt was unsuccessful, you as the recipient can decide how to proceed. Your options for redeployment:

  • Package re-delivered to your address - you choose the day.
  • Shipping to a different address that you specify.
  • Parcel delivery to a GLS ParcelShop of your choice.
  • Grant parking permit. The delivery driver can then drop off your package at the location you specified.
  • Refuse acceptance: The package is being returned to the sender.
  • Collect yourself at the depot: The package remains at the depot and is ready for you to collect for four working days. There will be no new packet delivery.
  • Parcel delivery again in the evening or on Saturday. Available in many postal code areas of Berlin, Bonn, Dortmund, Düsseldorf, Frankfurt, Hamburg, Hanover, Cologne, Leipzig, Munich and Nuremberg

How often does GLS try to deliver my order?
GLS will make a second delivery attempt if no neighbor was able to accept the parcel delivery and there was no ParcelShop nearby. If you have selected a reassignment option, the procedure for the next parcel delivery is based on your individual wishes.

Can GLS make my parcel available for collection at the ParcelShop?
Yes. If the delivery driver cannot deliver your parcel to you or one of your neighbors, he will automatically take it to a nearby ParcelShop (does not apply to tires) and leave you a notification card. You can pick it up from the ParcelShop within eight working days of the day after the attempted delivery. If your sender has booked the ShopDeliveryService, you can select ParcelShop when ordering. Important: For each pick-up you need a valid ID card or passport or corresponding international identification papers.

What are the shipping costs?
All SportPlus items (including shipping items) are delivered free of charge. The free delivery only applies to delivery addresses in Germany (including German islands) and Austria.

To which countries do you ship?
Orders can currently only be placed in the SportPlus online shop if the delivery address is within Germany, Austria, Italy, Spain, France or the UK. Excluded are the forwarding products SP-MR-011, SP-MR-012 and SP-ET-9910-ie, where we can currently only deliver in Germany.

Can someone else collect my parcel from the GLS ParcelShop?
Yes. To do this, give the collector an informal written authorization on the notification card or use the form.It should state your name and address and the name and address of the person collecting you. The authorized representative must bring the power of attorney and a valid ID card or passport.

Can I change my delivery address after completing my order?
When ordering, please note that it is not possible to change the delivery address at a later date. In order for the order to arrive as quickly as possible, the order will be processed immediately after the order is completed.

How long does delivery take?
The delivery time for normal parcel shipments is 2-4 working days within Germany and a maximum of 7 working days for outside of Germany. It can take up to 10 working days for shipping items. Saturdays, Sundays and all public holidays are not considered business days.

Where is my package?
Use the GLS shipment tracking and see where your package is at the moment. When the parcel is handed over to the parcel service, you will receive your parcel or shipment number from us by email so that you are always up to date on the delivery status.

Frequently asked questions about payment methods

What payment methods are available?
We only offer secure payment methods from well-known payment providers. Below is a list of the payment providers that can be used to pay in the shop:
✓ PayPal
✓ Credit card (Mastercard, VISA, AMEX)
✓Purchase on account (Klarna)
✓Sofortüberweisung (Klarna)
✓Google Pay, Apple Pay , Shopify Pay
✓Amazon Pay

How does the purchase on account with Klarna work?
You only pay when you receive the order and have checked the products at home. The invoice will be sent by e-mail after the order has been received. You have 14 days from the invoice date to pay the invoice. The invoice date corresponds to the date the order was received.

Who can help me with questions or problems with Klarna invoices?
Klarna is your right contact for all questions or problems regarding the purchase on account. Only Klarna can provide you with information on invoices, payment terms and reminders. Unfortunately, we at SportPlus cannot help you with questions about purchasing on account because we cannot view any data.

By when do I have to pay my Klarna invoice?
The payment target is 14 days from receipt of the order and corresponds to the invoice date. Because the invoice is sent by email, it arrives earlier than your order. Of course, you have time to check the ordered goods and to make the transfer until the specified payment date.

Return FAQs

What do I have to do if I want to return an item?
Since a return can consist of one or more products or packages, we have to issue individual return slips. Therefore, every return should be reported to our Customer Service either by phone or email and then approved by them.

Does the return have to be packed?
Yes! All returns must be packaged. Ideally, use the original packaging or other appropriate packaging.